User Experience
A lot of design work happens outside the design tool: in workshops and conversations with people who will never open your files. If that part goes wrong, the best ideas go nowhere.
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Why do they ignore my awesome design documentation?
Even the most perfect specs, reports, and guidelines die when written in isolation. Here are six ways to keep your documentation alive.
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Anatomy of design workshops
Journey maps, design sprints, and other workshop formats are all built from basic activities. I explain how they combine, how to adjust each one, and how canvases shape the team’s thinking.
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Why UX, UI, CX, IA, IxD, and other sorts of design are dumb
Designers love diagrams of UX vs. UI vs. CX vs. you name it, but nobody outside design really cares. I believe we need to relax and focus on actually bringing some value.