Research
Research was never my specialty, yet I can’t imagine designing without it. Here’s what I’ve picked up from years of interviewing users and sorting through what they said.
-
How to do affinity mapping that doesn’t suck
A step-by-step method for affinity mapping after user research, with examples from enterprise software: turn transcripts into notes, group them, compose “I” statements, then build clusters.
-
Everything I know about UX research I first learned from Lt Columbo
Habits of the TV detective that work just as well in user research: play down your role, study the subject before the interview, ask “just one more thing,” and don’t take answers at face value.